Class Policies

How to Register | Cancellation Policy | Student Discounts |

 

Enrolment and Registration

Class fees need to be paid in full at the time of registration to reserve your spot, You can enrol via : online registration,  personally in-store, or you can call us at 416-463-1162 with a credit card number.  All class fees are subject to HST.

We keep our class sizes small to ensure each student gets personalized attention. For this reason we require students to register for our classes in advance with payment.  We have a class minimum of 3 students for any session to run, so it may be fun to sign up with a friend or two! Please note that our classes are geared towards adults. We do not currently offer group instruction for students under the age of 16.

We ask that Class Materials be purchased at our shop.  We offer a 10% discount on materials bought for group class projects.  Please come early if you need to buy materials, or wind yarn, so we can be sure to start class on time. 

 

Cancellation Policy:

Please check your schedule carefully.

We know that life happens.  If you can't make a class that you have signed up for then give us a call or email as soon as possible and we will do our best to accommodate a solution. The following policies will be applied: 

 

If you cancel more than 7 days in advance of the class date: 

We will credit your shop account for 100% of the class fee, for use to make any other purchases in-shop. No refunds apply.

If you cancel between 4 and 6 days in advance of the class date: 

We will credit your shop account for 50% of the class fee, for use to make any other purchases in-shop. No refunds apply. The only exception to this will be if we can fill your space from a wait list, in which we case we will credit your shop account for the full class fee and contact you to let you know that you have a shop credit available.  You are welcome to send a friend to take your space. 

If you cancel less than 72 hours (3 days) in advance of the class date: 

No refund or credit will apply, as our instructor time has already been confirmed and committed. The only exception to this will be if we can fill your space from a wait list, in which we case we will credit your shop account for the full class fee and contact you to let you know that you have a shop credit available. You are welcome to send a friend to take your space. 

We cannot offer Make-Up Classes, but you may request to be added to the wait list of the next session of the same class if one is scheduled at the time of cancellation. (note not all classes repeat regularly). We will only be able to offer you a make-up space in the class if it does not fill completely. We will contact you 48 hours in advance of the class if there is an opportunity for you to join. (You are welcome to check in with us too! )  

If we cancel a class for any reason: 

We will, of course, refund your class fees via the method it was paid if you come in, in person.  Or we will apply a credit to your shop account if you would prefer, for use to make any other purchases in-shop.

 

We also offer group informal Help Clinics... see our Project 911 page for details

 

Student Discounts:

We ask that class project materials (where applicable) be purchased at The Purple Purl.   We offer a 10% discount on group class Materials.